Privacy policy

This policy explains what personal data we may collect when you use the Bath Giant website, how we use it, and your rights. It supplements (and does not replace) any separate contract terms for trade accounts or special orders.

Who we are

Bath Giant operates this website. For data protection queries, contact us via our contact page or the email address shown there.

Information we collect

• Account and order data: name, delivery and billing address, email, telephone, order details, and payment references provided through our checkout or trade account flows.
• Technical data: IP address, browser type, device type, and pages viewed — typically collected via standard web server logs or analytics tools if enabled.
• Communications: messages you send us (email, forms, phone notes taken by our team).

How we use your information

• To fulfil orders, arrange delivery or collection, and handle after-sales support.
• To verify eligibility (for example trade status or postcode-based delivery rules) where applicable.
• To improve the website, prevent fraud, and meet legal obligations.
• With your consent, for marketing — you can opt out at any time.

Cookies and similar technologies

We may use cookies to keep your session (for example cart contents), remember preferences, and understand how the site is used. You can control cookies through your browser settings. Strictly necessary cookies may be required for checkout and sign-in.

Sharing of information

We share data only as needed to operate the business: for example payment processors, delivery partners, suppliers fulfilling orders, IT providers, and professional advisers. We do not sell your personal data.

Retention

We keep order and account records for as long as needed for legal, tax, and warranty purposes, then securely delete or anonymise them in line with our internal processes.

Your rights

Depending on applicable law, you may have rights to access, correct, delete, or restrict processing of your personal data, and to object to certain processing. Contact us to exercise these rights. You may also complain to your local data protection authority.

Updates

We may update this policy periodically. The “last updated” indication is the date of the site content refresh; material changes will be highlighted where practical.