Policies
Customer care
How we support customers before and after purchase.
Our customer care team supports you before and after purchase — from product selection and stock checks to order updates and aftersales queries.
How we can help
- Product compatibility, sizing, and technical questions.
- Order tracking and delivery or collection arrangements.
- Returns, damaged goods, and warranty claims.
- Trade account and login support.
Contact us
Use the contact page for email and enquiry routing. For branch-specific questions (parking, opening hours, local stock), see branches.
Response times
We aim to respond to messages within one to two working days, often sooner. Urgent site or order issues are prioritised.
Complaints
If something goes wrong, tell us first so we can put it right. We will acknowledge complaints promptly and keep you informed while we investigate.